Job Details

Location: New Providence, NJ

• EDI Consultant to support the facilitation of the work flow of sales order coming into the EDI system for all accounts. Facilitate the flow of EDI orders from accounts.
• Communicate with and support accounts, operations, overseas and shipping team having EDI/NAV Order issues.
• Build and maintain business relationships with customers through multiple communication channels.
• Work with associates, especially IT and Operations, within the Company achieve optimal customer satisfaction.
• Input new order request and manage modifications and cancellations for both manual and electronic orders communications.
• Ensure appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures.
• Facilitate actions between multiple departments to meet customer specific needs.
• Inform sales team and operations/planning team of current customer activity and order statuses as appropriate.
• Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated.
• Participate in both internal and external order management audits.
• Work towards reducing the risks of system glitches and reacting quickly to resolve issues in a timely manner.
• Set up systems for new accounts and update and enhance interactions with existing accounts.
• Utilize EDI mapping tools and cross-reference tables to keep accurate records of all transactions.
• Support all B2B applications, including onboarding new partners, upgrading existing setups, patch installs, business process review, new platform integration w/ EDI, communications and successful processing of all transactions.
• Support business applications and departments related to EDI processing / interfaces.
• Handle new EDI account requests including initial discussion, requirements definition, design, development, support. Monitors and reviews account requirements, mapping, and interfaces to business applications.
• Conduct testing with accounts and integrates new customers into EDI processes per implementation standards. Communicates with users and management on system and process capabilities as well as system and program design of new applications or integration of EDI into existing applications.
• Manages daily transactions in Navision, resolves error messages and takes action to meet account EDI compliance requirements.
• Maintains existing account profiles and mappings while working with internal customer demands and interface applications.
• Supports the training and education for groups and/or individuals on use and utilization of systems & business processes associated EDI / electronic commerce.