Kloudhire

Senior Specialist, CRM Location: Exton, PA

Senior Specialist, CRM Location: Exton, PA

Posted on : 09-08-2023
Job Type : Full Time only
Salary : 100,000 - 200,000

Job Description:

Role: Senior Specialist, CRM
Location: Exton, PA

Lead CRM design and implementation projects as well as the development of Sales metrics tools as necessary.
Help define and drive the personalization of user experience and benefits related to corporate CRM strategy.
Lead the development of Sales metric reporting from CRM data.
Help define and support change management for Sales tools, programs and updates.
Establish, execute and drive adherence to data governance policies that manage the accuracy of sales and marketing data.
Support development of CRM training materials and execute CRM training programs for sales and marketing business systems.
Work with IT in the development of CRM support strategies/standards.
Interact with Sales teams and Sales management to understand their needs and then communicate and implement the Sales tool strategy .
Respond to questions from the business on CRM process and system changes.
Perform CRM user acceptance tests as required.
Provide on-going support to end-users.
Network with various departments and lead meetings in order to collaborate, develop and implement Sales tool solutions.
Support benchmarks and help to facilitate analysis, reporting and recommendations.
Support training programs such as Sales Pros and other sales training systems.
Help develop and deliver customer communication strategy through various engagement platforms and distribution channels. Collaborate with cross-functional groups to communicate program benefits and initiatives throughout departments to gain buy-in and deliver CRM value to employees.
Maintain open communication with all stakeholders and key business partners by sharing customer (employee) insights. Help to anticipate objections and challenges and to influences others as appropriate.

BASIC QUALIFICATIONS:

Experience: Minimum of 5-8 years sales or marketing support experience Sales, Marketing or Sales Operations experience as well as CRM administration, development and training.
B.S. in Business Administration or Information Technology preferred. Plus, but not required: Certification in Project Management

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