Kloudhire

Customer Service SAP Business Analyst Location:Portland, OR

Customer Service SAP Business Analyst Location:Portland, OR

Posted on : 09-08-2023
Job Type : Full Time only
Salary : 100,000 - 200,000

Job Description:

Role:Customer Service SAP Business Analyst
Location:Portland, OR

Extensive knowledge of repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customer.
Extensive knowledge of replacement processing including scrap and refurbishment processing.
Equipment master setup, tracking and integration with warranty tracking and coordination with SD and FI modules for reporting of warranty recognition.
Extensive knowledge of Service work orders and integration throughout repairs process.
Knowledge of service labor posting and integration with time keeping system.
Knowledge of material issues and postings.
Knowledge of material master and integration throughout repairs processing.
Manage projects of small to medium size and scope.
Translate user\'s requests into application system solutions.
Analyze system user requirements to define and design system configuration, enhancements, and modifications.
Resolve business issues by working with various groups within and outside of the company (ie. system users, company management, consultants, software support staff).
Work in multidisciplinary teams to define and design complex processes and procedures for the configuration, upgrade, and maintenance of sap and related application systems.
Define requirements for specific forms/reports.
Design test plans, execute test scenarios, validate test data, and document test results.
Coordinate end-user training documentation and train end users as required.
Perform project management and detailed analysis of business practices, processes, and scenarios.
Redesign procedures to suggested best business practices in concert with sap functionality.
Utilize query and reporting tools to provide flexible and timely information to system users and determine the appropriate programming tools to supply information to system users.
Perform the majority of the project management functions of the user groups including: coordinating, organizing, planning and scheduling, communicating, tracking accountability, ensuring documentation, monitoring and evaluating, problem solving and technical assistance.
May have primary responsibility for support and maintenance of related non-SAP applications or systems. Participate in the creation and enforcement of IT software standards and procedures.
Maintain accuracy of help desk database of reported problems and the knowledge base of corrective actions which resolved issue.
Ability to travel 50%+ is required.

Education & Experience

10+ years CS/PM SAP Experience required
BA/BS Degree required
Proven Software Systems experience
Proven understanding of database applications, system development, report writing, and SAP ERP Production support and project experience
Must have solid project management experience, strong written, verbal and interpersonal skills
Knowledge of SAP Best practices
Must have ability to interact with all levels and work on multiple projects

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