Kloudhire

E-Commerce Customer Development Representative Location: Cedar Rapids, IA

E-Commerce Customer Development Representative Location: Cedar Rapids, IA

Posted on : 09-08-2023
Job Type : Full Time only
Salary : 100,000 - 200,000

Job Description:

Responsibilities

This person generates sales opportunities by offering value added solutions to perspective commercial and industrial businesses.
This includes qualifying leads and prospects by initiating contact with market-generated leads captured by phone, Internet, event activities, and direct mail.
This person is also responsible for responding to online customer inquiries, closing profitable online sales orders, and aiding in the processing of orders placed online.
Assuring online Customers\' needs are met, following through on commitments to deliver required information, and proper communication of customer\'s needs to employees who are fulfilling the e-commerce orders.
Primary DutiesUse extensive telephone and e-mail communication to convert business-to-consumer leads into business-to-business accounts, and sales.
Service and support leads for E-business through various media and resources.
Navigate prospect company culture and identify key decision makers within the company.
Communicate with the decision makers the key benefits of doing business with Crescent Electric Supply Company.
Act as primary point of contact managing inbound and outbound prospect phone calls coming into our Ecommerce department.
Secure an adequate number of qualifying leads to fill the sales funnel and provide viable targets for the CISS account managers.
Document and update the result of each call in customer relation management database.
Respond to online customers\' emails and phone calls.Sell products and services, offer add-on and up-sell products that may benefit the customer, and suggest alternative products when a customer-requested product is not available.
Execute sales effort in an ethical and professional manner that will reflect favorably on the reputation of the company.
Assist and resolve customer requests and/or problems in a prompt and professional manner.
Work with e-Commerce team to maintain proper product and website content.

Qualifications

High school diploma or general education degree (GED) required.
Bachelor\'s degree (B.A.) from four-year college or university; or two to three years related experience and/or training\' or equivalent combination of education and experience preferred.
Must process strong PC skills.
Must have the ability to work quickly and accurately within time constraints and against deadlines.
Ability to overcome objections.
Must process interpersonal skills, organizational skills, be a self-starter, detail oriented and have the ability to multitask and to communicate (verbal and written).
Knowledge of electrical distribution, product applications, and sales experience preferred.

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