Kloudhire

Job description

Ensure scheduling tools are leveraged to maintain an efficient workforce.
Drive a culture of root cause analysis, with a focus on removing variation from the system and removing defects from processes.
Analyze performance data and work to re-engineer processes through benchmarking with external and internal business partners.
Advise Site Directors regarding balancing work volume; collaborate with Directors across sites to balance workload between departments and sites on a regular as well as ad hoc basis, acting as an advocate for the caller.
Partner with Site Directors and Operational VPs regarding forecasting / planning based on actual experience and trend analyses and implement necessary tactics to achieve service targets.
Analyze, develop action plan and resolve service delivery and / or service level issues. Manage all scheduling- related communications to the site.
Ensure workforce scorecard including adherence is led in bimonthly sessions.
Desired Skills and ExperienceWe are looking for a determined, self-motivated and passionate leader who wants to make a difference in peoples lives and achieve their own personal and professional goals as our Workforce Manager.
This position will support national programs from our Arizona Offices; provide strategic leadership over the workforce planning and real time management for call activities across multiple sites, optimizing service and quality levels and ensuring the most efficient use of resources.