Job Details

• We are currently recruiting for an entry-level UNIX/LINUX Service Engineer to join our Network Operations Center.
• Support responsibilities include 24x7 rotational on-call support, troubleshooting, incident notification and resolution, problem management, post-mortem analysis, and root cause identification.
• Support a production environment running approximately 4000+ virtual and physical Red Hat and Solaris servers on Oracle, Dell and HP hardware platform.
• Support internal enterprise-wide users: troubleshooting and providing problem resolution for the operating system and hardware issues.
• Build strong, positive relationships with internal team members, as well as engineering teams, and field users in business offices and call centers.
• Provide focus and rigor around high availability incidents, driving the incidents which are user impacting, high profile and/or multi-application through to resolution, while communicating the status (outages and returns to service) to leadership.
• Trace and analyze origin of problems for assigned incidents and perform trending and analysis on incident data to identify potential problems.
• Determine relevance of known problems and resolutions and accurately associate new incidents to those opened investigations.

Required Qualifications/Skills

• Entry-level position in the UNIX/LINUX industry with the opportunity to learn and develop your skills.
• Good verbal and written communication, interpersonal and customer service skills.
• Ability to update job knowledge by participating in educational opportunities.
• Good troubleshooting, problem-solving, and analytical skills.
• Strong attention to detail.
• Strong technical, analytical & organizational skills.
• Self-starter with strong problem solving skills.
• Ability to work effectively in a team environment.
• Ability to read and understand technical documentation.