Kloudhire

Workforce Planning Manager LOC : Cincinnati, OH

Workforce Planning Manager LOC : Cincinnati, OH

Posted on : 09-08-2023
Job Type : Full Time only
Salary : 100,000 - 200,000

Job Description:

Job description

General FunctionThe Workforce Planning manager (WPM) will lead and develop the long-term strategic planning for Operations.
The (WPM) will be responsible for providing operational and tactical guidance to the business units and executive level management.
This individual owns the optimization of forecasting for Globally.
This person will be responsible for the flow of contacts through all systems to ensure efficient contact delivery and completion.
This person will ensure the validity of data through reporting and recommend and implement business strategies to increase efficiency in contact completion and enable all customer service areas to meet overall corporate goals.
This person will work with peers in all centers to ensure enterprise approaches to WFM are being taken.
The (WPM) will lead the head count and metric planning for the FI, Fraud, Merchant, CS, Collections, etc.
Organizations through partnering with the appropriate business units, executive level management, finance as well as working with the
Product development units to integrate their impacts on the business drivers.
Support the director of Workforce
Planning to ensure the strategies and objectives of the business are effectively balanced between the business goals and the budget requirements.
Prepare analysis and recommendations for the business to improve efficiency and performance and meet the goals of the business in a cost effective and customer focused manner.

Primary Duties & Responsiblities

Performing monthly, annual, and 3 year head count and metric forecasting for
Build statistical models based on historical data, probability and upcoming drivers
Maintain and analyze historical data within modeled databases including maintaining accurate seasonal factors, holiday factors, etc.
Maintain a rolling 18 month forecast explaining metrics and HC requirements
Analyzing and recommending business directions while considering the impact to the overall customer experience
Leading and inspiring cross-functional teams by leveraging excellent collaboration skills
Being measured on achieving top line business metrics performance to plan
Develop, deliver and present the long term Capacity Plan on a monthly basis to SVP and VP leaders of
The (WPM) will lead, deliver and execute the operations HirePlan for FI, Fraud, Merchant, CS, Collections, etc.
Organizations through partnering with the appropriate business units, training, recruiting, HR, executive level management and finance.
Deliver weekly, monthly and annually HirePlans for business units
Track historical HC, attrition rates, movement between business units, training requirements, HC requirements, new hire classes
Maintain a rolling 18 month HirePlan outlining HC movement, upcoming new hire classes, training and attrition
Execute approved HirePlan from Capacity Plan meeting and deliver hiring strategies to all business units, training and recruiting

Latest Jobs

Oracle Cloud SCM Lead

Oracle Cloud SCM Lead

Location

Apply

Artificial Narrow AI

Artificial Narrow AI

Location

Apply

Artificial Narrow AI

Artificial Narrow AI

Location

Apply

Artificial Intelligence

Artificial Intelligence

Location

Apply

Artificial Intelligence

Artificial Intelligence

Location

Apply

PL/SQL Developer / Reports Dev...

PL/SQL Developer / Reports Dev...

Location

Apply

Featured Jobs

Data Scientist

Data Scientist

Location

Apply

Data Scientist Tech Lead

Data Scientist Tech Lead

Location

Apply

Oracle Manufacturing Consultan...

Oracle Manufacturing Consultan...

Location

Apply

Staff Data Scientist, Growth &...

Staff Data Scientist, Growth &...

Location

Apply

Java Lead Developer

Java Lead Developer

Location

Apply

Trending Jobs

Lead Azure Data Engineer

Lead Azure Data Engineer

Location

Apply

Team Lead

Team Lead

Location

Apply

Head of Engineering Operations...

Head of Engineering Operations...

Location

Apply

Data Analyst

Data Analyst

Location

Apply

Artificial Intelligence

Artificial Intelligence

Location

Apply

View All Jobs In This Company

Email Now

Send your resume at support@kloudhire.com