Program Manager - Salesforce.com Location:Atlanta,GA
100,000 - 200,000
Job Description:
Role:Program Manager - Salesforce.com
Location: Atlanta,GA
- The Program Manager will learn and understand the systems and processes that are integrated into the Salesforce.com platform as well as global sales data flows.
- The Program Manager will act as a subject matter expert for Salesforce.com, sales system\'s processes, and serve as a liaison between Sales and IT.
- The Program Manager will also take on project management responsibilities for Sales Technology projects enhancing and creating new Sales Technology for Global Sales.
- Optimization and maintenance of Salesforce.com for various cross functional groups
- Administer Salesforce.com on a day-to-day basis, including managing user accounts, profiles, permissions, page layouts, dashboards, reports, etc.
- Maintain proper documentation of processes, policies, application configurations and continual modifications and help-related materials
- Assist management with vetting, selecting and implementing new Salesforce-related technology solutions
- Documentation of current and future state processes and work flows
- Identify process improvement needs, including gap assessments, lessons learned, and training
- Create and maintain data integrity rules, and enable SFDC success as our unified system of record
- Participate in SFDC stakeholder meetings to prioritize enhancement requests and projects
- Document and report on all SFDC requests, department requesting change, Sponsor, and LOE
- Proactively identify and implement operational improvements, enhancements, and system customizations that support business requirements and processes
- Ownership, execution and strategy of both system design and customizations including new rules/workflows, roles, profiles, etc.
- Work in and deploy from a sandbox environment to test all changes to business logic
- Analyze business requirements, procedures and problems to provide solutions
- Critically evaluate information gathered from multiple sources, reconcile conflicts and resolve user requests
- Test scenario definition and script development
- Participate in and serve as a resource for any Salesforce related projects
- Ensure consistency of usage conventions, compliance with best practices
- achelor\'s in Business, Computer Science, or related field and 5 years of related experience; Or Masters degree and 3 years of related experience
- 3+ years of system administrator experience with Salesforce.com; must be expert in all common configuration (i.e. non-coding) tasks
- Salesforce.com implementation experience
- Experience supporting an International Salesforce.com instance with over 500 users
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
- Working knowledge of Salesforce.com Communities
- Experience with the development of all aspects of the system implementation including, but not limited to Architecture, System Design, Configuration, Customization, Integration and Testing, Production Cutover and Support
- Proven success in gathering requirements, designing the future state solution, developing objects related to their process scope, as well as supporting testing and post implementation support to facilitate user adoption.
- Knowledge of Salesforce.com in a B2B business
- Strong sense of customer focus, both internal and external, and the importance of the voice of the customer, true passion for technology, and a spirit for innovation
- Self-starter with a strong ability to use initiative and work autonomously under tight business deadlines
- High attention to details
- Excellent written and verbal communication skills and the ability to communicate with all levels within the organization in a collaborative way