Business Systems Analyst Retail Lending Loc: Naperville, IL

Business Systems Analyst Retail Lending Loc: Naperville, IL

  • Posted on : 09-08-2023
  • Job Type : Full Time only
  • Salary : 100,000 - 200,000

Job Description:

Key Accountabilities

  • Process all new user set-ups and terminations for employees.
  • Provide system access to approx. 140 applications to employees.
  • Process any necessary paperwork to procure hardware and software.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Provide quality technical support with a high degree of customer satisfaction while meeting service level expectations.
  • Deliver timely and high quality problem resolution & escalation services.
  • Track/log all issues that are received in the group email.Provide support for new or existing department systems and processes.
  • Actively participate in and independently initiate process improvement initiatives and ensure timely completion of projects.
  • Conduct on-going application audits for approx.
  • 90 applications manually and maintain required documentation to ensure compliance with policies.
  • Coordinate BCP Initiatives inclusive of disaster recovery test, business recovery, crisis management, incident management, emergency management, and contingency planning.
  • Works directly with business areas to lead the preparation and maintenance of business impact assessments, recovery plans and procedures/processess.
  • Act as a liaison between business and technical areas to ensure that recovery requirements and issues are identified and effectively addressed
  • Serve as the key escalation point and line of business representative for enterprise infrastructure issues.
  • Represent Retail Lending as a subject matter expert on infrastructure upgrades.
  • Participate in system testing as needed.
Administer systems:

  • Net Oxygen, Blitzdocs, eCopy, Payformance, Rightfax, and Empower, etc.
  • Ensure the timely and efficient completion of assignments.
  • Contribute ideas for improvements in customer satisfaction and processes
  • Apply sound project management principles, frameworks, and guidelines to ensure the timely identification of risks inherent to each initiative.
  • Bachelors degree required, MIS preferred
  • 2 to 4 years of previous business analyst experience in the financial services industry required
  • Previous experience/ knowledge of project management methodologies and application development lifecycles, supporting projects as a subject matter expert and/or eliciting business requirements.
  • Previous logical data security and systems administration experience.
Skills

  • Understanding of technical architectures, as well as practical implementation of architectures.
  • Ability to prioritize work based on predefined technology rollout schedules and business need.
  • Ability to resolve conflicting priorities in scope, schedule and costs between projects, between various stakeholder groups and within the project team.
  • Ability to manage relationships and coordinate work between cross-functional teams.
  • Ability to communicate technical and project issues to both business and technology managers including the development of presentation materials to diverse audiences.
  • Proven track record of delivering projects on time and on budget.
  • Solid oral and written communication skills.
  • Proficient with latest MS Office Suite and Windows operating systems.
  • Intermediate knowledge of Excel.
  • Knowledge of Access is a plus.


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