Kloudhire

The People Success Manager supervises the daily activities of the team to ensure efficient and effective delivery of quality service to our customers.
Qualified candidates are highly-motivated, with strong leadership skills, solution-driven and possess a drive to deliver a high standard of service to our customers.
A general knowledge of payroll and human resource concepts and regulations along with a knowledge of UltiPro HCM product is a plus.
You will be measured on customer retention and customer satisfaction.
This position reports to the Director of Customer Success.

Requirements:

Minimum of 5 years of experience in a Customer Support environment required
Experience in handling difficult and/or escalated situations
Ability to interface effectively with Rapid Response, Core Support, Activation, Sales, Marketing and Development departments
Working knowledge of UltiPro applications a plus
Minimum of 5 years of Human Resources or Payroll experience preferred
High volume contact center experience supervising an employee base working in a fast paced environment preferred
Demonstrate leadership, decision-making and team building skills
Demonstrate strong oral, written and verbal communication skills
Communicate effectively via phone, email and in a group presentation setting
Demonstrate strong presentation skills
Demonstrate problem-solving and negotiation/influence skills
Excellent positive customer service skills
Outstanding organizational, problem solving, and communication skills,