PEOPLE SUCCESS MANAGER (BI) LOC: Atlanta, GA; Ft. Lauderdale, FL

PEOPLE SUCCESS MANAGER (BI) LOC: Atlanta, GA; Ft. Lauderdale, FL

  • Posted on : 09-08-2023
  • Job Type : Full Time only
  • Salary : 100,000 - 200,000

Job Description:

  • The People Success Manager supervises the daily activities of the team to ensure efficient and effective delivery of quality service to our customers.
  • Qualified candidates are highly-motivated, with strong leadership skills, solution-driven and possess a drive to deliver a high standard of service to our customers.
  • A general knowledge of payroll and human resource concepts and regulations along with a knowledge of UltiPro HCM product is a plus.
  • You will be measured on customer retention and customer satisfaction.
  • This position reports to the Director of Customer Success.

Requirements:

  • Minimum of 5 years of experience in a Customer Support environment required
  • Experience in handling difficult and/or escalated situations
  • Ability to interface effectively with Rapid Response, Core Support, Activation, Sales, Marketing and Development departments
  • Working knowledge of UltiPro applications a plus
  • Minimum of 5 years of Human Resources or Payroll experience preferred
  • High volume contact center experience supervising an employee base working in a fast paced environment preferred
  • Demonstrate leadership, decision-making and team building skills
  • Demonstrate strong oral, written and verbal communication skills
  • Communicate effectively via phone, email and in a group presentation setting
  • Demonstrate strong presentation skills
  • Demonstrate problem-solving and negotiation/influence skills
  • Excellent positive customer service skills
  • Outstanding organizational, problem solving, and communication skills,


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