Kloudhire

RESPONSIBILITIES:

Create and Manage Changes to the System -
Proactively seek out and identify needed system changes and gather feedback from users.
Manage system changes without interruption to the user.
Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
Modify the system to increase benefits and usability.
Lead and manage all projects and processes that impact / relate to Salesforce.com.
Manage new releases of SFDC and efficiently roll out new features.
Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.
Handle on-going customization/ alteration of Salesforce.com.
Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.
Create new reporting capabilities and respond to ad hoc reporting requests as needed.
Provide support functions as needed. and sales and financial data to company executives.

Maintain System, Security and Integrity -

Map salesforce.com hierarchy and territories in response to personnel changes.
Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
Grant/ remove and maintain user licenses.
Maintain security including sharing rules and security levels.
Design, Create and maintain user roles, profiles and hierarchies.
Monitor application storage usage and archive data as needed.
User Assistance, Training, Adoption and Satisfaction -
Create and administer training to existing or new users/groups.
Provide one to one training to end users on an on?going basis.
Assist sales management to create processes in salesforce.com to help monitor activities, trends, sales and leads.
Communicate regularly with user base regarding new features, enhancements and changes to the system.
Monitor usage and mentor users/groups needing assistance.
Continually seek ways to further enhance the end user experience.

Process Creation, Documentation and Maintenance -

Data Quality, Migration and Maintenance -

Assist with migration from older systems/processes into Salesforce.com.
Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.
Monitor and manage exception logs for back end system integration with SFDC.
Manage duplicate records.
Monitor and improve data quality.
Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required;
Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.

Report and Dashboard Creation and Maintenance -

Create and maintain dashboards and reports including folder maintenance.
Develop complex, macro driven reports to summarize system information for Senior Management.

REQUIRED QUALIFICATIONS:

Solid understanding of the best practices using Salesforece.com. with deep salesforce.com skills and ideally, understanding the general concepts of Customer Relationship Management (CRM).
Must be proactive, organized and logical.
3 to 5 years of Salesforce experience
In-depth knowledge of the standard capabilities of SFDC, specifically Service Cloud and UAT and have successfully expanded on those capabilities through the use of custom code and/or integration with external systems