Kloudhire

2+ years of work experience, preferably in a healthcare software environment
Must demonstrate an ability to learn complex business software and master best practice use of the software
Must have excellent attention to detail and the understanding of how to investigate and trouble-shoot software issues and find workarounds to those issues
Must have strong technical skills, including an ability to understand basic SQL syntax for investigating software issues and making changes to data
Strong analytical capabilities, data analysis techniques and common database query skills
Strong commitment to quality and ability to work closely and communicate effectively with software engineers and product managers
Strong interpersonal and communication skills
Experience working in a SaaS model a plus
Proficient in the Windows operating system
Ability to manage multiple concurrent priorities and meeting deadlines

Job Responsibilities:

Triage and prioritize escalated customer cases from the Customer Support team
Communicate with customers to precisely define software cases
Use SQL database queries and scripts to gather detailed information on customer support cases
Identify and provide workarounds for customer cases whenever possible
Design, test and implement simple data scripts
Communicate case resolutions to customers
Provide best practice direction on software use to help users avoid recurrence of cases.