Tier 2 Support - Data Analyst loc: Raleigh-Durham, North Carolina

Tier 2 Support - Data Analyst loc: Raleigh-Durham, North Carolina

  • Posted on : 09-08-2023
  • Job Type : Full Time only
  • Salary : 100,000 - 200,000

Job Description:

  • 2+ years of work experience, preferably in a healthcare software environment
  • Must demonstrate an ability to learn complex business software and master best practice use of the software
  • Must have excellent attention to detail and the understanding of how to investigate and trouble-shoot software issues and find workarounds to those issues
  • Must have strong technical skills, including an ability to understand basic SQL syntax for investigating software issues and making changes to data
  • Strong analytical capabilities, data analysis techniques and common database query skills
  • Strong commitment to quality and ability to work closely and communicate effectively with software engineers and product managers
  • Strong interpersonal and communication skills
  • Experience working in a SaaS model a plus
  • Proficient in the Windows operating system
  • Ability to manage multiple concurrent priorities and meeting deadlines

Job Responsibilities:

  • Triage and prioritize escalated customer cases from the Customer Support team
  • Communicate with customers to precisely define software cases
  • Use SQL database queries and scripts to gather detailed information on customer support cases
  • Identify and provide workarounds for customer cases whenever possible
  • Design, test and implement simple data scripts
  • Communicate case resolutions to customers
  • Provide best practice direction on software use to help users avoid recurrence of cases.


  • Latest Jobs
    Featured Jobs
    Trending Jobs
    Share Job: