Kloudhire

Managers Notes: Must have CPP Certification
PRIMARY DUTIES & RESPONSIBILITIES

System Maintenance: Assist in the review, testing, and implementation of HR system upgrades or patches.
Collaborates with functional and technical staff to coordinate the application of upgrade or fix. Documents processes and results.
Production Support: Provides support for human resource systems including researching and resolving problems, unexpected results or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
Projects/Process Improvement: Recommend process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation. Serve as a key liaison with third parties and other stakeholders (e.g. payroll).
May provide overall project management for a given HR initiative.

Reports/Queries:

Write, maintain and support a variety of reports or queries using appropriate reporting tools.
Assist in the development of standard reports for ongoing customer needs.
Help maintain data integrity in systems.

Training: Develop user procedures, guidelines, and documentation.