Job Details

Loc : Salt Lake City, UT

Job Summary

• The Account Managers responsibility is to be the clients advocate and primary point of contact in support of their day-to-day service requests (e.g. deliver/disconnect telecommunications services, initiate, manage, escalate repairs, address billing inquires/disputes, etc.).
• The requests will cross multiple disciplines (Voice, Data, and Hardware) and require that the manager be capable of interpreting, validating and ensuring timely delivery of the desired end result.
• On occasion the Manager will be asked to contribute to company projects intended to better processes and or service offering.
• Desired Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Associates or Bachelors degree; or four to ten years related experience and/or training; or equivalent combination of education and experience.
• 5 years telecommunications experience preferred.
• Language Skills Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills To perform this job successfully, an individual should have knowledge of Microsoft Office Suite (Excel, Word, Project, Power Point);
• Explorer Internet software.