Director of workforce management Los Angeles, CA

Director of workforce management Los Angeles, CA

  • Posted on : 09-08-2023
  • Job Type : Full Time only
  • Salary : 100,000 - 200,000

Job Description:

Role:Director of workforce management

Loc: Los Angeles,CA

Manager’s comments: Need experience relative to grocery.

Position Summary:

  • This is the person in charge of labor.
  • A Labor Management expert experienced with addressing changing & evolving labor requirements.
  • Configuring & testing workforce management (WFM) software. Manage new WFM initiatives to support industry leading practices.
  • This individual would interact daily with the Operations Team and Store Directors to help them utilize the Kronos capabilities to achieve budgeted labor targets.
  • The person in this job would also help the Ops team and Store Teams get through the cultural change challenges to help with the adoption of new more efficient processes.
  • Create a strong partnership with the Ops team members that owns and influences Stores processes, including Ops VP, DMs, Supervisors, Human Resources, Store Directors, and Department Managers.
  • This individual would have experience and understands the day to day challenges involved at store level in managing labor effectively.
Essential Job Functions:

  • Drive the annual retail payroll budget process to establish payroll budgets consistent with the company's financial goals and objectives (continues to identify labor percent, labor optimization, and productivity gains).
  • Share responsibility for achieving budgeted labor with Division Directors Identify "Best Practices" for labor scheduling, productivity and payroll management for retail store management.
  • Develop a delivery method and implementation procedures to keep current and up- to- date.
  • Oversee industrial engineering resource (IE) (e.g., time and motion study, work measurement analysis, workflow analysis, trend analysis, work methods analysis, cost/benefit analysis, and cost accounting) in gathering and analyzing data pertinent to a project.
  • Review and utilize analytical output reports to identify productivity/payroll problems and opportunities. Deliver analysis results and recommendations to senior and retail management.
  • Utilize the output provided by IE to support continuous improvements in retail processes, staff requirements, FT/PT ratios, and standards.
  • Collaborate with vendors, IT and other business partners on future scheduling systems by creating requirements, assist with development efforts, configuration, user testing, training and training materials for pilots and deployments.
  • Monitor the maintenance of Labor Standards as business process evolves; current and near term priorities.
  • Validate workload assumptions as business process evolve
  • Models and analyzes changes to in store level processes and technology to optimize payroll and ensure that the labor model depicts workload requirements accurately.
  • Support Store Directors and the store team to ensure that Store team members are staffed to accomplish work at the right time in the right job.
  • Maintain and understand evolving and new scheduling processes and procedures with regard to the work that occurs in a typical Store.
  • Refresh and revise Labor Standards and Workload Budgeting to ensure realization of evolving and new process benefits.
  • Work with Store Ops on Labor Budgeting tasks and assist with the forecasting and budgeting challenges.
Minimum Position Qualifications:

  • Knowledge of Store Level processes, ongoing workforce management challenges, and actual Store Operations Experience
  • Working Knowledge of a Workforce Management System for Retail Environment - how its set up and an understanding of how schedules are generated
  • Knowledge and experience with store budgeting numbers and reporting
  • Ability to work with a wide range of stakeholders (Human Resources, Finance, Operations)
  • Analytical skills to monitor and react to trends
  • Ability to multitask in a fast-paced environment
  • Fluency in English and SpanishDesired Previous
Job Experience:

  • Experience in retail operations, including stores and distribution centers
  • Experience with Workforce Management Software
  • Kronos preferred 5 years minimum experience in retail grocery industry
  • 2- 3 years minimum Workforce Management experience
  • Ability and experience supervising and directing work and efforts of other Team Members
Education Level:

  • Bachelor's degree or equivalent work experience


  • Latest Jobs
    Featured Jobs
    Trending Jobs
    Share Job: