Kloudhire

Principal Accountabilities

(Typical duties include the following, although specific duties vary by assignment or contract)

Work directly with users to develop systems enhancements and resolve production problems.
Participates in test process for new development, report modification and functionality enhancement.
Participates in the planning, installation, implementation, upgrade, problem determination and resolution involving software programs.
Analyze business and user needs, document requirements, and revise existing system logic difficulties as necessary under direction of experienced Business System Analysts.
Responsible for maintenance, enhancement and interface of assigned application systems.
Assist in developing project plans and schedules, including requirements, tasks, and work assignments.
Coordinate establishing, documenting, and implementing procedures and tasks instructions for the company.
Interface with and support customer in the operation of applications and systems.
Perform single function tasks that tend to be of moderate size and scope.
Gather, elicit, and define requirements, specifications and business processes for small projects with minimal oversight.
Manage and maintain software to include upgrades, performance monitoring, and preventive maintenance
Perform root cause analysis of system problems and provide corrective actions.
Work with departments to ensure user acceptance, execution and successful transition.
Performs other duties as assigned

Knowledge & Skills

Basic knowledge of assigned business application software and/or knowledge of assigned business area.
Ability to apply business knowledge to analysis of systems and data.
Good verbal and written communication skills to exchange project related information with appropriate team members.
Good analytical, problem solving, and organizations skills.
Familiarity with various software and spreadsheet applications.
Basic understanding of SQL Server and database concepts.

Experience & Education

Bachelors degree in Information Technology or related area, with exposure to business systems principles; or 2 years of experience supporting application and business users.
Additional experience/education may be required by contract or assignment.