Job Details

* Resolve support tickets & incidents through in-depth functional & technical analysis as well as extensive collaboration with peers.

* Should Work with people of different skill sets in a cross-functional team, across locations

* Should be a self-starter, driven and able to take initiative and work with minimal supervision

* Critical ticket handling and coordination

* Handle Service requests resolutions

* Responsible to update DR/SOX Audit documents

* Responsible to verify applications post infrastructure changes

 Willing to provide off hours support on a rotating basis.  Business Coordination with JCI and handle Critical Business Events

* Effectively communicate amongst the team members that are co-located as well as with those working from offshore and mentor the junior members of the team

* Hand-hold with support team at multiple shifts

* Lead P1/P2 priority ticket Resolution

* Release Management knowledge

* SLA Monitoring and Governance, Process Improvement

Mandatory Technical Skills:

8+ years of

* Experience in Java Application Support for large scale Manufacturing Applications

* Experience in Core Java and related technologies framework like Spring

* Webservices, MQ Broker, AIX Operating system knowledge is a must

* Hands-on experience in XML,XSLT,XSD & XQueries

* Experience with Unix/Linux environments and scripting

* PL-SQL