ServiceNow Solution Architect
Job Title : ServiceNow Solution Architect
Location: Atlanta, GA
Duration: Long Term
For C2C Bill-Rate: Open and Competitive
For Full-Time: Salary: Open and Competitive
Always Preferred CITIZENS / GC’s / EAD’s
SUMMARY OF POSITION:
The Solution Architect is a key member of the ServiceNow implementation project team and is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect works as a team member along with the Project Manager, Technical Architect and supporting team members to deliver the complete solution for the customer.
RESPONSIBILITIES:
• Participate in process flow analysis and process redesign along with the Project Manager
• Share best practices and be consultative throughout the technical design of the project
• Produce a detailed functional design document to match customer requirements
• Produce a technical specification for custom development and systems integration requirements
• Maintain current ServiceNow knowledge through self-study and utilization of available
training
PREFERRED SKILLS/EXPERIENCE:
• Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
•Candidate must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities in a fast moving environment.
•Proven Solutions consulting experience
Additional preferred qualifications are:
• Advanced experience with ServiceNow or ITSM tool configuration and custom
development
• Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
• Strong presentation and communication skills
• Ability to understand business requirements and convert them into solution designs
• Knowledge of web-based systems architecture, service-based architecture, enterprise
application architecture as well as experience managing expectations and priorities.
• Must demonstrate good judgment and pragmatic approach to delivering a solution that
optimizes architecture activities across company needs, business constraints and
technological realities
• Should have participated in, and be familiar with project methodologies
• 5-7 years of relevant experience in professional services or customer support
operations
• 3-6 years of ITSM systems integration and/or implementation experience
Key Skills:
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