Application Support Specialist Location:Savannah, GA
Location:Savannah, GA
Responsibilities:
Develop system expertise in Sales Pad and GP enterprise solutions.Responsible for development and management of a Share point Intranet solution.
Learn and become primary backup for SQL database development and Sales Pad C# scripting work.
Maintain online projects and issues databases in coordination with vendorsCreate and implement testing routines for application upgradesBring forward suggestions for improvement of systems, network and applications strategy and executionWork with Training and Development Manager in creating training documentation and procedures for all applications .
Maintain documentation for fixes, IT departmental procedures and application developmentField incoming help requests from end users via telephone, email and/or help desk ticket requests; responsible for ticket life cycle from request to documented resolution.
Escalate help desk issues as necessary to vendor or IT Manager.Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups and configuring systems and applications.
Perform related duties consistent with the scope and intent of the position, as directed by the IT Manager
Position Requirements:
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