Job Details

Location:Carlsbad, California

Job description :

Core Responsibilities :

• You will also have a proven history accomplishing the following:Acting as the subject matter expert on payment acceleration and transportation technology offerings, which includes the understanding of configuration options, APIs, and ability for customization's.
• Developing and facilitating education and training (i.e. provide Client Portal and COMPANY App demos, content, etc.) for clients and employees driving adoption and retention ratesPerforming product demonstrations in a variety of settings, including internal meetings, training sessions and trade shows .
• Developing, tracking and reporting on KPIs (i.e. client retention rates, technology adoption and uptake metrics, technology usage metrics, invoice volume, etc.) .
• Understanding the workflow and system process needs of different client types and aligning them with our proprietary technologyProviding clear, candid, direct, and timely feedback across the organization improving client experience .
• Providing guidance, recommendations and best practices in the setup, configuration and validation of future state solutionsMotivating and incentivizing stakeholder teams; ensuring the continuous improvement of Company's technologies (primarily the Client Portal and COMPANY App), call-handling and sales messagingIdentifying issues and promoting process improvement .

Skills and Abilities :

• In order to be successful here, you will also need to be skilled in these areas:Engaging with our clients assessing training needs and taking the necessary steps to achieve SLAs .
• Challenging existing procedures and methodologies to drive the client experience forward using data and an entrepreneurial mindsetDemonstrating strong organizational skills; attention to detail and ability to multi-taskIdentifying trends and making recommendations for improvement's supporting the Company's desire to create a positive feedback loop in a proactive manner
• Excellent training and coaching skillsHaving excellent interpersonal skills including the ability to work across cultures and time zonesTranslating technology gaps and potential synergies into actionable strategies and process improvement opportunities .
• Acting as an inter-department liaison, working across the organization to implement process changes and process improvementsBuilding relationships and working collaboratively .
• Displaying effective verbal/written communication skills both in-person and over the phone

Basic Qualifications :

To be considered, you will have the following:A bachelor's degree in business administration, communications or marketing (or similar discipline) .

At least 3 years combined operations and financial/sales experienceProficient in MS Office suite and relevant system applications (Salesforce, web-based applications, etc.) Bilingual (English/Spanish)

Preferred Qualifications :

To be at the top of our list, you will also have the following:Professional certification in Curriculum, Instruction, and Assessment (or similar)Experience working in a highly-transaction freight factoring environment .

Experience using a Transportation Management System (TMS)