Job Details

Location: Sioux Falls, SD

Job Responsibilities:

• Receive and return phone calls and emails which apply to the application or use of company equipment, accessories, or technical instruction material.
• Manage any new or repeated customer issue until the issue is resolved for the customer. This may include documentation of issues, or escalating appropriate issues and continually keeping the customer and their account manager informed of the progress.
• Investigate and log customer complaints or product requirements about company product functionality. This may include reproducing a problem and determining the group within company that is responsible for making the correction or feature development.
• Travel to existing or potential customer accounts for troubleshooting issues or product demonstrations with company equipment at the request of the ProCare Manager.
• Create and present ongoing technical product training on new and existing products as need arises.
• Create product presentations that define the functionality, application, use-case and value proposition/key benefits of company products.
• Assist Account Managers with functional and technical questions including RFIs/RFPs responses.
• Responsible for researching and writing all documentation for assigned products. This includes user manuals, and may also include specifications, application notes, technical tips, web page information or other collateral assigned.
• Track and complete special projects as assigned. May include researching unique opportunities with customers, putting together special system designs for customers, and investigating new product possibilities.