Kloudhire

Infrastructure Network Engineer

Location : San Antonio, TX
Posted on : 09-08-2023
Job Type : Contract

Job Description:

Job Title : InfrastructureEngineer

contractw/ option to hire after.

Description:
Supervisesmaintenance and administration activities within the Cyber Security infrastructureand provides an advanced level of technical support over the phone, chat and/orvia support tickets.
Take ownership of complex system/application issues.
Applies creative problem-solving techniques to identify the source of problems,while at the same time keeping them aware of resolution progress via theticketing system.
Analyzes configurations, uses initiative and advises on potential pitfalls thatan end user may experience using existing or planned methods and suggestsalternatives that may better serve the stability of their solution.
Proposes and implements system enhancements (software and hardware updates)that will improve the performance and reliability of the system.
Solves end user technical issues, which may include OS, level, webserver,database server, security applications, DNS, SMTP, user management andpermissions, or other software issues.

â€¢ KNOWLEDGE/SKILLS/ABILITY: Advanced knowledge of servers/computer hardwareand software. Strong knowledge of platforms or systems used for:
â€¢ SIEM
â€¢ Packet Capture
â€¢ SSL Decryption
â€¢ Malware Detection
â€¢ IDS
â€¢ Network Monitoring Tools
â€¢ Ticketing System
â€¢ Knowledge Base
â€¢ Web Security Gateways
â€¢ Email Security
â€¢ Data Loss Prevention
â€¢ Anti-Virus
â€¢ Network Access Control
â€¢ Encryption
â€¢ Vulnerability Management
â€¢ Enterprise Hypervisor Management (vCenter, Zen, Hyper-v)

â€¢ SKILLS: Advanced working knowledge of network fundamentals, includingdiagnostics with UNIX and Windows system tools. Advanced knowledge of Windows2008/2012 server, current versions of IIS, active directory, DNS, SMTP, andTCP/IP. Expert troubleshooting of OS, web platforms and relational databases.Advanced knowledge of DNS, including diagnostics with Windows and UNIX tools.Expert working knowledge of Linux OS. Expert knowledge of network fundamentals.Advanced knowledge of relevant web services, mail, MBU, Linux, MySQL andmonitoring applications. Drive to continually expand knowledge in the areas ofnew technological developments and trends. Attention to detail in documentinginformation and ability to show ownership of follow through in security systemresolutions. Solid problem-solving abilities coupled with a desire to take onresponsibility. Strong written and verbal communications skills.
â€¢ JOB COMPLEXITY: Oversees level-appropriate requests via phone, chat, andthe ticket system. Escalates support requests according to escalationprocedures. Schedules and coordinates level-appropriate maintenance.Troubleshoots and resolves system service issues and OS level issues. Receivesand resolves issues escalated from lower level admins. Creates and maintainsend user loyalty by serving the above and beyond their expectations. Due to the24x7 operations of the business, must be able to work a flexible work schedule,may include nights, weekends, holidays and emergency situations.
â€¢ SUPERVISION: Performs tasks with little supervision, receives escalationsfrom others. Supervises and coaches individual contributors.
â€¢ EXPERIENCE/EDUCATION: Requires a high school diploma/GED AND 4 - 6 yearssystem administration experience. Bachelor's degree in Computer Science orrelated field preferred. CCNA Security preferred. One or more of the followingLinux+, RHCSA, RHCE, and MCSA/MCSE certifications

Key Skills: