Job Details

Role: Data Center Operations Lead

Location: Lincolnshire, IL, US

Full Time

Who are we looking for?

A mid-senior level Infrastructure lead to manage Data Center operations for large client. The Individual should be passionate about technology, experienced in delivering and managing 24x7 technology operations.

Technical Skills:

Should have experience in Data Center Operations
DC Operations Manager involves overseeing and having responsibility for all the activities in the organization which
Understanding of organizational structure, the exact nature of tasks that are classified under the operations function, understanding the strategic objectives
Stakeholder management - regular cadence with client service owners, monthly service reviews
Handling & preventing urgent client escalations across all teams during onsite hours
SLA adherence and SLA Reporting
Coordination between global teams, fix communication gaps
Participate in initial project intake meetings (Hand-over of new work intake, project scope and execution plan to identified SPOCs)
Manage adequate staff and skillset for effective delivery of services in scope
BAU delivery accountability for specific technology areas - Server Hardware, Citrix, EFS
Hand over of active incidents to offshore lead/Ops Manager
To adhere to agreed process and quality standards; and, company policies
Experience of Network/Infrastructure management
KB preparation and review, Knowledge sharing & documentation

Behavioral Skills:

Infrastructure Certifications is a plus
ITIL certification a strong plus