Job Details

Hello Professional,

Hope you are doing great!

Shaik here from Talent Acquisition-Cigniti

We are looking for a Support Analyst - L2 Support at Dallas, TX. I hope you are looking for ajob change. For your reference please find the requirement given below, if youcomfortable please revert me back with your updated resume.

Position:Support Analyst- L2 Support

Location:Dallas, TX

L2 Support JD: (12)

• Routine Administrative Activities
• Resolve incidents escalated by L1 as per the agreed SLAs and timelines. They usually have a Run-Book which they can refer to for immediate resolutions. They are also supposed to coordinate with any other support or dependency groups in case the incident has any linkage.
• L2 escalates the problem to L3
• Need strong communication and documentation skills
• Operating systems, AWS, Postgres/SQL, Linux, IIS (ACC)
• Familiar in trouble shorting Java errors, logs
• Business objects
• Concepts/Experience of incident management system 

Thanks,

Shaik Mohammad Rafi | Talent Acquisition |Cigniti Technologies Limited

India: +91 964-205-2786 | USA: 315-310-8136| Email: shaik.rafi@cigniti.com