Job Details

? Due to federal security clearance requirements, applicant must be a United States Citizen.

DUTIES AND RESPONSIBILITIES:

? Provide maintenance of the audio-visual systems. This maintenance shall include both

preventative and remedial maintenance.

? Upon identification of a maintenance/repair requirement for audio/visual and control systems,

arrive onsite and initiate non-emergency maintenance within 24 hours or not later than the next

normal business day.

? Upon notification or identification of a non-operational component of the system contractor will

dispatch service personnel to the site and initiate emergency maintenance/repair. This will utilize

necessary repair parts at no additional cost to the Government. The Contractor will initiate

emergency maintenance/repair when notified by the government and the repair must be

completed within the business day (24-hours) or at the discretion of the Government.

? Provide the Government regularly scheduled onsite preventive maintenance service calls

quarterly. During these preventive maintenance calls, check and align video, audio and control

systems as necessary to ensure proper system operation in order to minimize/pre-empt system

failures.

? Upon discovery of control system software defect, develop an Engineering Change Notice (ECN)

software fix.

? Operate, adjust, and monitor VTC equipment console (which controls operation of cameras and

other audio/video equipment) as needed during the conference.

? Troubleshoot operational problems such as loss of audio and/or video transmission/reception

capabilities and audiovisual equipment malfunctions within the facility.

? Coordinate corrective actions with network, maintenance contractors, other VTC specialists, and

users to restore satisfactory conduct of the conferences.

? Review audiovisual presentation methods and procedures of his/her assigned department and

recommend technical changes based on judgment and experience.

? Assist in updating and developing policies, procedures and technical solutions for the efficient

operation of the facilities VTC systems.

? Effectively manage, monitor and maintain the efficiency of such systems with the ability to setup,

diagnose and effect onsite repair of multimedia systems components.

? Assist in developing cost effective solutions consistent with budgetary, logistical and technological

constraints.