Role: Data Operations Lead

Location: Chicago, IL (Onsite)

Mode: Full-time/Long-term Contract

Job Description:

We are looking for a passionate and experienced Operations Lead to join our team. You will play a key role in leading and managing our Data operations and managed services support engagement, ensuring efficient and effective delivery of services.

Responsibilities:

• Lead and manage multiple teams, fostering a collaborative and productive work environment.
• Build strong relationships with clients and serve as their primary point of contact for day-to-day data operations and managed services engagement.
• Facilitate clear and effective communication between internal and external stakeholders, ensuring everyone is aligned and informed.
• Oversee daily operational activities, identifying and implementing improvements to streamline processes and maximize efficiency.
• Provide support for the operational and maintenance of the data landscape, leading the engagement with both onsite and offshore teams.
• Design, implement, and manage operational systems, processes, and policies that are aligned with project goals and client expectations.
• Prepare key metrics, including support SLA metrics and ITIL ServiceNow reports, presenting them to clients in regular meetings.
• Possess strong working knowledge of various data integration and business intelligence tools, including Azure ADF, SSIS, Talend, Profisee, SSRS, Power BI, Tableau, and Qlik.
• Continuously develop and implement strategies for operational improvement, driving efficiency and effectiveness.
• Lead triage activities and provide support during disaster recovery (DR) drills.

Qualifications:

• 10-12 years of experience in a similar operational leadership role.
• Proven experience in Operational Delivery Management and Data Operations leadership.
• Proven track record of leading and motivating teams to achieve challenging goals.
• Excellent communication, collaboration, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Experience working with data integration and business intelligence tools (Azure ADF, SSIS, Talend, Profisee, SSRS, Power BI, Tableau, and Qlik).
• Experience with ITIL service management principles and methodologies.