Service Delivery Expert

DHHS Information System and Technology (IS&T) is seeking to hire a Delivery Expert to keep multiple projects on track and ensuring one or many IT delivery teams work is completed on time and according to process and specifications.  The IT delivery teams are cross functional teams comprised of Business Analysts (BA), Senior BAs, Testers, and Technical Analysts (TA). This role works with the portfolio management team to manage the division or program backlog and assigns work to the IT delivery team members.  The Delivery Lead may, at times, perform business process analysis, design, testing or other system support needed within the IT delivery team.

Responsibilities:

   Serves as functional lead (coordinates work efforts, assigns work, prepares project/work plans
   Monitors work progress and prepares project progress reports
   Is aligned to priorities for the technical teams and customers, and ensures delivery team work supports these         
   Management and tracking of commitments         
   Provides proactive visibility and effectively communicates delivery targets, commitments and progress         
   Understands and monitors team capacity and assignments         
   Works to minimize meetings, but when needed, they are well-run and efficient
   Coaches the team to improve collaboration and outcomes         
   Manages and coordinates cross team dependencies         
   Actively works to identify and manage impediments, and escalates appropriately         
   Conduct Scope inquiries and facilitate business requirements sessions as needed         
   Consult with leadership on system best practices       
   Assist in documentation of business processes, business rules, policies and standards      
   Communicate with business and technical team members

Qualifications:

·         SDLC knowledge – Waterfall required, agile and other methodologies preferred

·         Business Analyst Experience preferred

·         Project Management or Delivery Management Experience

·         Product Owner experience or knowledge

·         Meeting facilitation

·         Persuasive communication and facilitation techniques

·         Excellent written and verbal communication

·         Negotiation and productive conflict management