As a Principal ServiceNow Analyst, you'll be at the heart of our IT Service Management strategy, leading the way in transforming how our organization delivers seamless, cutting-edge service experiences. You'll collaborate with cross-functional teams to design, implement, and optimize ServiceNow solutions that are not only scalable but also align with business goals.
What You'll Do:
Lead the charge on ServiceNow initiatives, overseeing end-to-end design, development, and deployment of ServiceNow solutions across various modules, including ITSM, ITOM, and custom applications.
Collaborate with stakeholders from various departments to ensure ServiceNow aligns with business objectives, delivering maximum value.
Provide mentorship and guidance to a team of analysts and developers, helping them enhance their technical expertise and drive excellence.
Analyze and optimize existing ServiceNow workflows to ensure they are efficient, effective, and future-proof.
Innovate by exploring new features and modules to keep our ServiceNow platform cutting-edge and aligned with industry best practices.
Act as a subject-matter expert (SME), providing insights on the latest trends, capabilities, and enhancements within ServiceNow.
Drive best practices for configuration, customization, and development of ServiceNow solutions across the organization.
What We're Looking For:
Experience: Minimum of 5-7 years of hands-on experience in ServiceNow implementation, configuration, and management, with at least 2 years in a leadership or senior analyst role.
Certifications: ServiceNow Certified System Administrator and ITIL Foundation certification (preferred, but not mandatory).
Technical Expertise: Proficient in ServiceNow modules, including ITSM, ITOM, and ITBM. Knowledge of integrations, scripting, and advanced workflows.
Leadership Skills: Ability to guide a team of analysts and developers, providing mentorship and fostering a collaborative work environment.
Problem-Solving: Excellent analytical skills and the ability to address complex challenges with innovative solutions.
Communication: Strong interpersonal and communication skills to engage with stakeholders at all levels, translating technical concepts into clear business solutions.
Why Join Us?
Innovative Environment: Be a key player in a forward-thinking organization that values creativity and cutting-edge technology.
Career Growth: As a Principal ServiceNow Analyst, you’ll have the opportunity to shape the future of IT service management in a growing startup environment.
Collaborative Culture: Work with a small but passionate team where your ideas and contributions truly matter.
Competitive Benefits: Enjoy a comprehensive benefits package, including health, wellness, and retirement options, designed to support your personal and professional well-being.
