Job description

Qualification:

Bachelor's in engineering or equivalent, Master's in Business Administration preferred

 Responsibility:

 Project Setup :

·         Post handoff from bid team, review estimation and timelines based on project scope, identify and address any gaps/issues.

·         Guide teams to conduct system setup activities in internal and customer project environment (such as NFS team for network, admin team for C20).

·         Coordinate with PMO team to ensure the setup activities are completed in time.

·         Review and approve project standards and share them with client.

·         Interact with client to finalize the project standards and communication plan.

·         Involve team members and prepare project plan.

·         Gather inputs from account team on the cost involved.

·         Coordinate with test manager to ensure test planning is conducted.

·         Interact with customer to freeze all issues related to capacity planning.

Project Execution :

·         Understand defined solution architecture / solution created by Solutions Architect/Technical Lead/Team Lead.

·         Engage relevant CoE/SMEs or support group to develop/validate solution design.

·         Gather status from team members.

·         Conduct status calls with the PMO.

·         Share finalized design and obtain buy in from various stakeholders.

·         Participate in client calls for finalizing project architecture and design.

·         Monitor the work done from a quality perspective.

Project Control and Review :

·         Identify risks and issues that might arise in the project.

·         Gather issues from different sources.

·         Recommend corrective actions to resolve escalated / highlighted issues.

·         Collate all issues in a repository to understand and address closure of issues.

·         Analyze risk associated with the issues and propose mitigation strategies.

·         Receive scope change requests from the client.

·         Conduct initial assessment/impact, organize and conduct change review meetings.

·         Prepare an estimation plan and share this with customer (timelines, cost, effort estimation).

·         Inform the client of the decision.

·         Identify resource who will work on the scope management and guide him/her for scope management.

·         Monitor closure of scope creep issues.

·         Monitor project progress across multiple streams/modules on a regular basis.

·         Create weekly status report.

·         Share and present report to the relevant stakeholders in order to identify deviations and take corrective actions for smooth project flow.

·         Lead scheduled meetings as per plan.

·         Drive adherence to quality standards.

·         Monitor and track project to ensure adherence to budget/schedule/time.

·         Manage ramp up / ramp down of project teams based on requirements.

·         Capture and publish project performance metrics on a regular basis.

Project Closure :

·         Review transition plan, engage with the delivery team to drive the project transition.

·         Define high level schedule for transition with different teams.

·         Provide guidance to Team Leads in resolving critical issues that arise during deployment.

·         Close the project plan.

·         Release resources as per project plan.

·         Audit the project where required/mandated.

·         Document findings and share the same with relevant stakeholders.

·         Conduct retrospective analysis.

·         Create a post mortem report of the project.

·         Update report in the repository.

·         Plan and execute knowledge transition, track & report progress.

Stakeholder Engagement :

·         Interact with internal/external customer and be the firstlevel management contact for the client, onsite teams etc.

·         Present progress of various projects, risk at program level, etc, to relevant stakeholders.

·         Understand issues from the client perspective and provide a holistic perspective to explain the complete picture of business impact.

·         Maintain regular communication with the end client to keep him apprised of program status.

·         Provide information, status updates etc.

Knowledge Management :

·         Ensure all project documents are uploaded in the knowledge management repository.

·         Update KT process and documentation for on boarding.

·         Provide support in creation of knowledge articles on the problem, workaround solutions.

·         Facilitate onsite offshore interaction for knowledge transition.

·         Monitor and report the usage of knowledge articles.

·         Maintain knowledge management database Prepare collaterals, publications, technology papers etc for distribution.

Business Development :

·         Prepare RFP responses and share them with Business Development team.

·         Conduct effort estimation and finalize on resources required.

·         Review work done by other teams in preparing proposals.

·         Prepare RFP defense.

·         Provide inputs on the projects executed in the past by showcasing client referrals and CTS capabilities in proposals.

·         Participate in clients during the deal process, as and when required.

·         People Management :

·         Participate in senior level talent selection.

·         Set clear and objective goals for team.

·         Conduct appraisals.

·         Identify, priorities and deploy action items for competency development.

·         Review progress on employee engagement activities in the project management track.

·         Direct and guide other managers/team leaders on resolving employee complaints.

·         Identify, groom, reward and develop high performers and future leaders.

Must Have Skills

·         Salesforce - Knowledge

·         Salesforce Communities

·         Salesforce Configuration

Qualifications:

Technical Skills

* Proficiency Legends