Qualifications

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Doctorate degree

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Masterâ??s degree and 3 years of Information Systems experience

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Bachelorâ??s degree and 5 years of Information Systems experience

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Associateâ??s degree and 10 years Information Systems experience

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High school diploma / GED and 12 years of Information Systems experience

Responsibilities

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The incumbent will assure delivery of successful deployments of ServiceNow and be at the forefront of new features and capabilities of the ServiceNow suite of enterprise applications

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The ESM â?? ServiceNow Platform team focuses on handling all aspects of Amgenâ??s key service management system ServiceNow

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Responsibilities range from break-fix (KTLO) â??keep the lights onâ? support for the platform to strategic roadmapping and architecture

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The ESM â?? ServiceNow Platforms Team closely cooperates with business partners and shared services technology teams using ServiceNow applications such as IT Service Management (ITSM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM/ITBM), IT Asset Management (ITAM), Security Operations (SecOps), Governance, Risk and Compliance (GRC/IRM), and Human Resources Service Delivery (HRSD) to deliver and lead services

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Architects new ways of solving problems using the ServiceNow platform

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Collaborate with ServiceNow Technical Service Owner and Principal Architect to implement Service Manager Responsibilities

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Serve as Product Owner (PO) for the ServiceNow Platform Team

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Assist in defining and implementing ServiceNow Development Best Practices

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Assist in ServiceNow Development activities and tasks

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Assist in leading ServiceNow Release Process

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Assist in leading ServiceNow Upgrades & Patches

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Creates, documents, and evangelizes ServiceNow configuration, design, development, integration and deploys standard methodologies and frameworks

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Drives and provides architecture review and assessment of enhancements or changes within the ServiceNow platform

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10% domestic travel can be expected

Benefits

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Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey

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A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

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Generous Total Rewards Planâ??comprising health, finance and wealth, work/life balance, and career benefitsâ??with compensation and benefits rated above 4 stars (out of 5) on Glassdoor