Qualifications

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4 years of experience with software design and ServiceNow development, including core ITSM tables, Glide, scripting, business rules, client scripts, data imports, custom apps, and development methods

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Experience with ServiceNow integration with 3rd party software and applications

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Prior experience with custom application development, developing and implementing API\'s and solid knowledge of SDLC and Agile delivery

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Proven experience in facilitating requirement gathering workshops, design and development activities to deliver and deploy a satisfactory end-user experience

Responsibilities

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Create and manage the technical specifications from which programs and configurations will be applied to create the application, infrastructure or complete solution

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Lead technical analysis of potential solutions including evaluating the technical fit and viability of commercial-of-the-shelf products versus custom built solution, Delivers solution design, adhering to standards and leveraging re-use of components

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Create high level and detail design of infrastructure OR applications, interfaces, conversions, extensions, reports, and workflows while meeting architecture, security, performance, scalability, and maintainability requirements

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Assists technical and infrastructure groups in understanding the solution design and specifications

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Works closely with IT technical service providers to ensure outsourced work packages are delivered to specifications, meeting key parameters of quality, schedule, cost, security, performance, and scalability

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Conduct formal design reviews and code reviews (where applicable) to ensure the detailed design specifications have been understood and coding standards have been adhered to by the development team(s)

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Assists in the test strategy and execution of master test plan

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Support the creation of standards, processes, procedures, and guidelines for the IT design and development community as well work instructions or runbooks used for end-user support

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Analyzes and revises existing systems and documentation to identify remediation or improvements in the application or infrastructure solution

Benefits

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Base salary rate commensurate with experience

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Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical / Dental / Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits

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Base salary range : $77,900 - $97,400

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Please note that the salary range provided is a good faith estimate on the applicable range