IT Helpdesk
Aurora (On-Site)
Job Description:
Job Title: IT Helpdesk
Location: Aurora, IL(Day 1 Onsite)
Key Responsibilities:
Technical Support:
- Respond to user inquiries via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through step-by-step solutions.
Incident Management:
- Record and track incidents and service requests using a ticketing system.
- Prioritize and escalate issues as necessary to ensure timely resolution.
- Follow up with users to ensure issue resolution and customer satisfaction.
Maintenance and Troubleshooting:
- Perform routine maintenance on computer systems and networks.
- Install, configure, and update software and hardware.
- Maintain and troubleshoot printers, scanners, and other peripheral devices.
Documentation:
- Create and maintain documentation of IT procedures, processes, and issue resolutions.
- Develop user guides and training materials.
User Training:
- Provide training and guidance to users on best practices and usage of IT systems and software.
- Conduct onboarding sessions for new employees on IT policies and tools.
Collaboration:
- Work closely with other IT team members to resolve complex issues.
- Assist in the implementation of IT projects and initiatives
Key Skills:
- IT Helpdesk