IVR Developer Loc: Richmond, VA
Job Description:
- 3-5 years of development experience in Voice, IVR and Speech recognition solutions.
- Extensive knowledge of Telecom structure, services and processes
- Understanding of HTML and web based servicesProficient in Excel, Access, Word and Visio
- Knowledge and experience with relational database technology: SQL, JDBC, ODBCAbility to work in a fast paced environment and meet customer time constraintsTechnical customer support experience
- Excellent verbal and written communication skills and be able to demonstrate the ability to work effectively in an integrated
- Telecom systemKnowledge of health-related fields/health call centers and programs
- Experience in systems implementation and training Analytical and troubleshooting skills