Leadership & General Responsibilities:

• Business Partnership, guidance and leadership in solutions delivery:
  
• Owns product lifecycle activities of the solutions in the respective area, including solution architecture, buy/build decisions, and enhance, upgrade, sunset decisions.
  
• Helps business identify and qualify business development opportunities leading to the Solution Roadmaps
  
• Plan and run overall governance and IT work intake process for assigned business unit across the full range of IT solutions and services.
  
• Participate in cross-functional governance process. Prioritize work with business partners and utilizing the established governance process
  
• Maintains close relationship with the business to understand the strategy and related objectives; is able to translate business requirements into actionable IT activities
  
• Helps business with design and optimization of business processes
  
• Gets results by acquiring appropriate internal or external resources or products.
  
• Educates business partners on the scope of IT solutions and services
  

Analysis: Logically breaks down problems into their essential elements; carries out diagnosis and develop solutions

Solutions Visionary:

• Leads design of the Solution Roadmaps and acts as a visionary of solutions in the respective functional area.
• Must be in tune with changes in business initiatives and directions and can translate to changes in the Roadmaps and IT Initiatives
  

Team Building:

• Supports team members and empowers them so they can complete their activities in timely manner and with quality.
  
• Builds teams that are effective, creative and generate positive environments.
• Promotes the success of others and constructively resolves disagreements
  

Program/Portfolio Management

• Leads matrixed teams in the development of master plans that model program commitments and timing.
  
• Assesses program requirements, while developing and recommending a sound approach/application to meet the needs of the program and client. Ensures that program deliverables satisfy requirements.
  
• Coordinates resource usage by increasing or decreasing resources to reflect program needs.
  
• Facilitates status review meetings among program team members and client. Conducts Program status meetings with senior management. Communicates program vision, goals, and objectives of the program.
  
• Coordinates issue/risk resolution between teams. Communicates issues/problems to the entire team immediately when the impact of waiting/following normal status schedules may adversely affect the program. Advises senior management on project management capability and risk. Identifies and recommends contingency measures.
  
• Determines, monitors and reviews costs, operational budgets, schedules and staffing requirements for cross-functional project teams.
  

Solution Deployment & Support

• Change agent to the business for needed system upgrades or changes for assigned functional areas or business segments
  
• Leads change management activities; conducts assessments and participates in root cause analysis; prioritizes implementation changes; provides change request approvals
  
• Responsible for overall customer service levels and managing and mitigating overall IT risk
  
• Partners with business, other IT groups, and co-source partner teams in Incident and Problem Management efforts
  
• Understands and shares IT support activities and trends, manages to assigned budgets
  
• Oversees the effort to create training materials where required
  
• Ensures project deliverables are met and user satisfaction has been achieved
  
• Leads the effort to provide functional support for the business during implementation and post-implementation phases of a project
  

Job Requirements

• BA or BS Degree, or equivalent experience in lieu of degree
  
• Computer Science, Information Systems, Business Administration
  
• Proficient in ecommerce platforms such as Demandware, ATG, Hybris etc.
  
• Technically adept in eCommerce, Mobile Web, Mobile App, User Experience (UX), Order Management, Analytics, Rest API, JSON, Web Services, Responsive Design etc.
  
• Experience in project planning and management
  
• Understanding of systems development life cycle including issue, risk and scope management
  
• Understanding of test strategies, test plans, and test execution
  
• 10 -15 years of experience in progressively responsible IT positions; leadership or relevant areas of business.
  

Business Engagement

• Retail system or business experience
  
• Experience working with outsource vendor partners, both on site and offshore, highly preferred.
  
• Act as leader, coach and mentor to various project staff
  
• Detail-oriented person with strong problem solving abilities
  
• Team oriented with strong organizational and planning skills; drives change
  
• Ability to build professional relationships at all levels
  
• Ability to manage priorities and business expectations
  
• Ability to contribute to business strategy and translate business strategy into IT solutions
  
• Excellent verbal and written communication skills, negotiation skills, interpersonal skills, time and resource management skills, and organizational skills
  
• Must possess strong analytical skills, team building skills, financial analysis skills and strong problem solving and negotiating skills.
  
• Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; reviews facts and weighs options
  
• Necessary strengths include: Leadership, Executive Management, Program/Project Management, Professional Services, and Customer Service
  
• Ability to alter behavior and opinions in light of new information or changing situations.
  
• Anticipates and accepts changing roles, directions, and work processes. Effectively explores alternative approaches and solutions and to gain support and acceptance of all parties
  
• Lead assigned resources to support business project needs
  
• Drives for results and success; conveys a sense of urgency and drives to closure; persists despite