ESSENTIAL FUNCTIONS:

• Lead multiple user requests/HEAT ticket resolution activities simultaneously, working with internal and external cross-functional groups.
• Manage SAP systems development or process improvement projects by applying basic project management methodology.
• Resolves issues related to business use of implemented SAP modules or processes by working with ITBAs, systems or process owners and project teams to find acceptable solutions.
• Create and provides quality training material for user assistance and system usage.
• Guides implementation of SAP modules utilizing internal and external IT resources effectively.
• Works closely with the development team (internal and external) to assure a timely solution according to the specifications and implementation of business needs.
• Assures quality of business systems by developing and executing test specifications, and implementing test and quality plans, while working with quality assurance team to improve IT quality processes.
• Work in collaboration with business and other IT staff to translate business requirements into functional specifications.
• Produce appropriate documentation and actively participate in development of technical and workflow solutions.
• Provide leadership in working with business subject matter experts, developers, and quality assurance staff to ensure deliverables are met.
• Mentor other members of the IT team, assisting in the development of analytical skills, business understanding and SAP configuration.
• Utilizes information systems to improve efficiency and makes recommendations for implementation of new systems or necessary upgrades that will best meet customer and company requirements.
  

JOB QUALIFICATIONS: EXPERIENCE/EDUCATION/TRAINING:

• Bachelors degree in computer science, business or related field plus 5 years experience in Information Technology, or a Masters degree plus 3 years experience in Information Technology.
• Will accept any suitable combination of education, training, or experience.
• Minimum SAP functional experience (with SAP Configuration knowledge) of 3 plus years is required.
• Experience in SAP Sales & Distribution is a must
• Must have experience in Order to Cash (OTC) and Order Management
• Proven understanding of the software development lifecycle and methodologies, as well as the specific requirements for maintaining systems in a regulated environment.
• Project Management experience required; PMP certification preferred.

• Thorough knowledge of computer technology, systems development, data systems analysis and design
• Knowledge of general business processes and functions preferable in a manufacturing environment.
• Ability to plan, manage projects and activities related to information system.
• Ability to establish effective interpersonal relations.
• Excellent written and oral communication skills.

• Ability to lead and collaborate with outsource offshore consultants on special assignments