Trackwise Manager,Loc: Rockaway, NJ ,Dur:6M+,Rate:Open
Job Description:
Job Description:
- Should have Managed Trackwise Project .
- Should have extensive Trackwise reporting Skills
- Experienced in Life Sciences / Pharma Domain
- Experienced in Quality and Compliance sub-domains.
- Trained / Certified in TrackWise configuration, Business rules and Workflow.
- Hands on Experience in Oracle, PL/SQL
- Preferable experience is Crystal Reports / Cognos reporting tool â?? used in conjunction with TrackWise
- Familiarity / Exposure to TrackWise upgrades to newer versions and created Installation Verification Instruction document.
- Familiarity / Exposure to TrackWise and Database Patching
- Ability to lead and engage with customers.
- Ability to lead and guide offshore teams
- Expertise in GDP, Estimation Techniques and Communication Protocols (Customer and Vendor).
- Ability to perform following activities in TrackWise System Eco System
- Installation / Configuration of TrackWise®.
- Manage System Availability and Major Incident (Outage) Management
- L2 (Complex) and L3 (Changes) level of Incident and Request Resolution.
- Security and User Access Request Management (UARs)
- Execute Trackwise Change Requests (Minor Enhancements).
- Drive Problem Management with RCA, CA and PA working with Sparta Systems and other support groups.
- Perform Daily and Monthly maintenance activities identified for the system
- Performance Management
- Tools / Automation for application monitoring and self-heal.
- Coordinate and Perform OS Patches and DB Upgrades.
- Perform Licensing and Capacity Analysis for the software and hardware environments (Tooling)
- Process Champ and Process Improvements.
- Perform Data Changes, as needed.
- Manage Performance Expectations and Recommendations
- Contribute to DR&BC Planning and Execution.