Role :- Work/Day Services Manager

Responsibilities

• Responsible for the operation of vocational services in a workshop setting, including personnel, budget, compliance with agency policy, state/federal regulations, or standards of service, and quality of program to persons served.
  
• Supervises workshop/day program staff.
  
• Oversees/participates in the hiring process of all assigned positions in accordance with policy and local, state, and federal employment law.
  
• Ensures all assigned staff receive training and supervision as needed to meet performance expectations.
  
• Ensures accurate and timely completion of all documentation related to staff (new hires, terms, evals, leave requests, corrective actions, etc.).
  
• Provides oversight and acts as role-model/mentor to staff in the performance of their duties.
  
• Conducts investigations and ensures appropriate follow through on recommendations.
  
• Manages contracts and supervises the work of contract staff.
  
• Oversees ongoing contracts.
  
• Supervises and trains staff on contract work.
  
• Oversees determination of wages for persons served.
  
• Oversees setup of new contracts.
  
• Conducts annual prevailing wage surveys and resultant contract updates.
  
• Receives and reviews work records, production summaries, and related contract documents.
  
• Maintains good customer relations with current business partners.
  
• Provides support to persons served.
  
• Oversees the treatment/support services provided by vocational staff.
  
• Serves as liaison for appropriate Service Coordinators.
  
• Coordinators/resolves conflicts in resources for provision of services.
  
• Attends support plans or special reviews, as necessary.
  
• Monitors program documentation for accuracy and timeliness.
  
• Evaluates and monitors program effectiveness.
  
• Monitors individual financial records.
  
• Monitors individual medication administration records.
  
• Provides budget and financial oversight.
  
• Assists in the development and monitoring of assigned budgets.
  
• Remains within budgeted expenses for service areas.
  
• Reviews and assigns referrals for placement.
  
• Conducts and monitors service integrity and compliance to service site/company policy to maintain licensure.
  
• Monitors staffing schedules, overtime, staff vacancy rates.
  
• Conducts/participates in internal investigations assigned and ensures/monitors follow-up to recommendations.
  

Specific Requirements

• BA/BS in Business, Health Care Administration or a Social Science or High School Diploma/GED and equivalent job experience of 3 years.
  
• Exceptions to educational requirements must comply with state law. Exceptions must have written approval of the Regional Vice President.
  
• One Year of supervisory experience required. Prior experience providing services and supports to individuals with mental retardation and/or developmental disabilities preferred.
  
• Ability to communicate verbally and in writing.
  
• Ability to travel to multiple service sites, staying overnight as necessary.
  
• Experience in managing systems, processes and people.
  
• Working knowledge of Federal, State and Local regulations concerning services to individuals with mental retardation and/or other developmental disabilities.
  
• Demonstrated computer proficiency with working knowledge of Excel, Word, etc. desired.