Duties and Responsibilities

• Responsible for business analysis and production support functions for custom billing statement application, MAS500 Accounts Receivable, Intacct Financials (GL, AP, Cash Management), and the associated integrations of those systems.
  
• Participate in both SDLC and Agile projects, from the beginning of requirements definition to the deployment of the solution to production.
  
• Participate in cross-functional project design meetings to understand the impact of changes being developed.
  
• Document current and future state processes for supported systems.
  
• Lead working sessions to define and refine business requirements.
  
• Document business requirements/user stories for enhancements and projects.
  
• Work with business users to review requirements and obtain signoff.
  
• Develop and document use and test cases that will sufficiently test the systems and reproduce real-life end-user behavior.
  
• Perform quality assurance testing for projects, enhancements, and production issues.
  
• Document bugs and process issues found during testing.
  
• Clearly communicate requirements, bugs, and production issues to both internal and external development teams. Follow up on progress and ensure completion of vendor assignments.
  
• Coordinate user acceptance testing for small projects, enhancements, and production issues.
  
• Provide production support for custom billing statement application, MAS500 Accounts Receivable, and Intacct Financials (GL, AP, Cash Management).
  

Required Technical Experience

• 3+ years of related work experience in a business analysis role, preferably in a consulting-type environment. â??Big 4â? firm desired but not required.
  
• Experience testing web-based and client/server applications.
  
• Previous experience with defect tracking systems and general knowledge of defect processing and control.
  
• Knowledge of Rally or other agile software solutions a plus
  
• Working knowledge of database technologies. Experience writing basic T-SQL queries to validate data integrity of back end databases (SQL, Oracle).
  
• Solid experience in creating test cases from user stories and both formal and informal requirements.
  
• Advanced knowledge of Microsoft Office suite preferred, including basic scripting.
  
• Experience working in a team-oriented, collaborative environment
  

Required Competencies

• Good understanding of accounting and finance business processes in a P&C insurance environment, especially billing and accounts receivable.
  
• Confident, self-motivated, and self-directed
  
• Displays empathy, creativity, and an urgency to be exceptional
  
• Excellent interpersonal, listening, written, and oral communication skills, with the ability to communicate ideas in both technical and user-friendly language
  
• Ability to develop strong relationships with Accounting and Finance users; desire to be the one who is there when needed the most
  
• Wants to do what is right, not what is easy
  
• Is eager to develop new skills and enhance expertise
  
• Strong analytical capabilities with a curiosity for finding the answers to questions
  
• Can proactively manage tasks and issues, and escalate issues as appropriate
  
• Can balance multiple projects simultaneously and accurately set client/team expectations
  
• Understanding of P&C business processes (product and pricing development, underwriting process, policy administration, claims administration, billing)
  

Educational Requirements

• Bachelora??s degree in Computer Science, Management Information Systems, business administration, or related field.