Loc:Cambridge, MA
Responsibilities

• Instrumental member in the support of our current and future functionality related to our Veeva platform (CRM, Approved Email, Events, Product Catalog, eMVA).
• Critical participant within the QC and stabilization of the sales force, managed care and medical scientist application within a state of the art cloud based CRM system
• Support the vision of central point of access with a strong focus on user experience
• Maintain user roles, security, profiles, workflow rules, etc.
• Maintain system metrics to track trends in usage and data integrity
• Act as Project Manager for ongoing efforts and new projects
• Develop, maintain, and document QC processes around application development, data management, dashboards, reports, and any other functional areas as required.
• Conduct analysis and documentation of existing business processes; recommend process improvements
• Assist team leads with resource allocation and resolving program issues
• Assist with internal and external audits including SOX compliance
• Provide ongoing support for escalated field and operations issues

• 7-10 years analyst experience
  
• Basic data integration experience
  
• Excellent Oral & Written Communication Skills
  
• B.A./B.S. Degree
  
• Technical proficiency with analytics systems and Excel, PowerPoint, and Word applications
  
• Veeva/SFDC Administrator experience (Certification preferred)
  
• Demonstrated collaboration and teamwork with internal and external stakeholders at all levels within the organization
  
• Experience with the implementation and support of business in IT projects
  
• Experience developing, leading and performing large application test plans (functional and integration)
  
• Exceptional analytical, quantitative, and problem solving skills
  

• Candidate should have experience with system and application monitoring
  
• Experience with vendor management
  
• Experience in the biotech / pharma space preferred
  
• Ability to analyze existing processes and propose process improvements that can increase accuracy, efficiency or cost