Position Responsibilities

• Hands-on provisioning of Linux servers, services, monitoring, upgrading hardware and software, configuration management, and understanding and maintaining peripheral services and software.
  
• Develop the strategy for current and future technology use, incorporating emerging technology into companyâ??s platform.
  
• Design and implement new and upgraded systems and applications.
  
• Review, plan and implement IT systems in support of business operations in order to improve cost effectiveness, services quality and business performance.
  
• Evaluate hardware and software purchases, prepare budget recommendations and advise management on upgrades/replacements.
  
• Interface with current vendors and establish new relationships to support proprietary systems and custom projects as needed.
  
• Provide application support and troubleshooting for accounting, manufacturing, engineering and clinical practice.
  
• Provide support and maintenance of business intelligence application and ERP systems.
  
• Responsible for designing and configuring complex network systems and software applications, management of network administration to include LAN, 802.11 and VPN, Internet access, e-mail administration, network security and secure remote access.
  
• Configure and service fileservers, workstations, copiers, printers and other related equipment.
  
• Responsible for web site, security, updates, and maintenance. Oversee web site design.
  
• Establish and maintain Change Control and SDLC methodologies.
  
• Maintain network, system, PBX documentation, etc. as it pertains to each organization.
  
• Execution of computer system validation in accordance with FDA regulations.
  
• Maintain regular system backups, disaster recovery and business continuity processes, and documentation.
  
• Support IP phone network and other communications systems at all locations, troubleshooting problems as necessary, maintaining voice mail and related software.
  
• Provide end-user training and support optimum work efficiency by striving to inform the user community on pertinent issues and ensure that hardware and software fits usersâ?? needs.
  
• Stay abreast of the latest developments in technology and advise management on application selection, systems development, software technology and the acquisition of resources necessary to support them.
  
• Responsible for developing physical, network, and system security policies.
  
• Software licensing and auditing.
  
• Document IT infrastructure.
  

Essential Skills And Experience

• A Bachelors degree in Information Technology, Computer Science or Engineering with 5+ years of related experience, preferably in a regulated/process oriented environment.
  
• Experience supporting Microsoft Windows, Linux, and SQL server administration.
  
• A demonstrated understanding of Crystal Reports, HTML/CSS, Cisco, and Solidworks is preferred.
  
• Knowledge of business operations and general manufacturing processes.
  
• Ensures a sense of urgency in driving projects and help desk requests to completion.
  
• Actively attends to and conveys understanding of comments and questions from others; listens well and creates an environment encouraging the open exchange of information and viewpoints.
  
• Proactively shares timely updates and information with all pertinent end users.
  
• Excellent verbal and written communication skills with the ability to communicate and collaborate with end users.