Key Responsibilities

• Evaluate clients operations and configure our solution to meet their routing and switch provisioning requirements by creating functional specifications and detailed design
  
• Lead clients through the integration process and create Roll out Plan to ensure a seamless integration.
  
• Interface with internal Development teams to understand technical requirements, test software output, and troubleshoot issues
  
• Train clients in the set up, configuration and use iXTools
  
• Analyze clients switch network and routing configuration details
  
• Assist client with proper collection, validation, and population of client data
  
• Develop processes and procedures for typical customized system applications
  
• Design integration and user acceptance test plans, perform internal testing, assist client in their execution, report and resolve defects, and manage to a successful completion
  
• Analyze system output/operations in relation to client requirements, identify inconsistencies, and propose and implement corrective/optimal solutions
  
• Produce detailed feature request documents for functional enhancements and further development of core product or customizations
  
• Perform troubleshooting, debugging, analysis on system issues
  
• Support internal clients (Client Services, Product Management & Development, Sales, etc.)
  

Required Skills

• 2-4 years experience as a business analyst or similar technical or support roll, with exposure to requirements analysis, methods and procedures, use and test case development and execution, and frequent interaction and communication with clients
  
• Degree in Computer Science or similar field
  
• An individual must also have excellent communication in English both oral and written, other languages is a plus
  
• Strong analytical, problem solving, presentation, and writing (technical writing skills)
  
• Ability to work independently with minimum supervision
  
• Must be a US Citizen, Permanent Resident or Green Card Holder
  

Preferred Skills

• 2+ years in Huawei switch engineering preferred
  
• Experience with Radius and Diameter
  
• Expertise in Central Routing Platform Integration including SIP redirect services
  
• Good expertise in VoIP protocols (SIP, SDP, RTP, MGCP , SGCP , TFTP and related Protocols) and their performance from the edge thru the core of the network