Responsible for day to day front line client support activitiessuch as: training, answering general questions about client’s solution, troubleshootingsystem issues and assisting with technical questions/issues. Performs andmanages ongoing account work, maintains client issues lists and is responsiblefor coordinating the right resources to assist with delivering day to daysupport. Understands client’s business, collaborates within the organization tocraft solutions and represents client needs in project delivery. Providesconsulting services, training, systems validation, acceptance testing andgeneral guidance to clients and project staff during projects (i.e.implementations, upgrades, expanded work, etc.) and ongoing service.

Essential Functions:-

• Uses systems tools and processes to provide business analysis or product technical expertise.
• Base SQL knowledge is preferred
• Provides ongoing support to clients in the following capacity:
• Acts as subject matter expert to understand client requirements and workflows
• Establishes, maintains, and grows on-going relationships with clients
• Relates application to client needs
• Identifies, troubleshoots and resolves issues
• Develops or collaborates to develop technical solutions and leads technical training related to client configurations
• Communicates and liaisons with all departments in organization to resolve client issues
• Responsible for achieving target proficiency and target utilization
• Supports the identification, pursuit and implementation of expanded opportunities. When needed, support new sales efforts
• Works closely with Account Executive on all client matters and escalates issues swiftly, when appropriate

Qualifications

• Bachelor’s degree strongly preferred.
• Demonstrated ability to function effectively both independently and within a team/matrix in a high visibility client environment
• Ability to exercise

Insight::

-Needs to be technically sound in solving client system problems

-Must have good customer service skills - client usually isn’thappy (ability to build relationships)

If they have RMIS (risk management information systems)experience would be a huge plus

SQL experience is a must.