Job Description

• The Data Analyst provides standard operational support for the customer.
• This includes standard database operations and predictive data analysis.
• Responsible for monitoring the daily processes of the database function; delivers and troubleshoots database operations and meter level data management.
• Coordinates with other Data Analyst Subject Matter Experts (SMEs) and the Service Desk for escalation of issues as necessary.
• Provides operational data support for internal and external customers.
• Writes SQL queries to analyze data and generate, monitor, and maintain informational reports.
  
• Supports meter level monitoring; provides meter data analysis and troubleshoots issues on a daily basis.
  
• Monitors performance metrics (stales, read performance, billing, etc.) for issues and troubleshoots as necessary.
  
• Is familiar with and supports 2 or more Company products (1-way, 2-way RF, DHES, CC, etc.).
  
• Works closely with the Radio Frequency (RF) Technicians to maintain high network performance and meet customer Service Level Agreements (SLAs).
  
• Assists with inventory management and database updates for equipment changes (meters, modules, collectors, concentrators).
  
• Proactively analyzes meter and reads data to identify issues and resolve, minimizing customer impact.
  
• Provides reports as necessary per customer requirements.
  
• Generates reports and exception handling for customer billing.
  
• Escalates issues as necessary to other Data Analyst SMEs and the Service Desk.
  
• Assists in data discrepency trouble shooting and resolution.
  
• Makes recommendations for standard metrics, reporting and service improvement, collaborating with other Data Analysts.
  

Required Skills

• Personal Computer skills
  
• Proficient with Microsoft Office Suite
  
• Keyboard/typing skills
  
• Ability to effectively communicate both verbally and in writing.
  
• Write and execute SQL and Oracle queries
  
• Data analysis
  
• Problem solving, technical troubleshooting and analytical abilities.

Required Experience

• Required Level of Education: Bachelors Degree
  
• Required Years of Experience: 2+ to 5
  
• Desired Experience/ Education:
  
• At least 3 years of related experience is preferred (data analysis, ad-hoc queries and customer support).
  
• Bachelors Degree in computer science or related field; an equivalent combination of education and experience will be acceptable.Windows server experience is required; UNIX experience is preferred.
  
• Bachelors in Management Information Systems (MIS) or Computer Information Systems (CIS) is preferred.
  
• Experience with scripting is beneficial.
  
• Experience communicating, verbal and written, with a variety of audiences (customers, peers and management).