Position : collection representative  (7568658)

Location : omaha NE 68154 United States

Duration  : 12 months contract

Shift timing :  Tuesday - Friday 10AM-7PM; Saturday 8AM-4:30PM

JOB DESCRIPTION :

Summary:

Client is seeking an Collections Representative to performvarious collection duties on consumer or mortgage accounts in various stages ofrisk or performance to effectively reduce delinquency, losses and increaserecoveries. A typical Collections Representative may also be responsible forthe stocking of recovered or returned collateral, preparing documentation,processing proceeds of sales, and assisting customer with redemptions orreinstatements.

Job Responsibilities:

*Classify, record, and summarize numerical and financialdata to compile and keep financial records, using journals and ledgers orcomputers.

*Take all necessary actions to collect payments orcharge-off recoveries via predictive dialer or by manual inbound/outboundcalls.

*May initiate and prepare files for repossession,charge-off, NOD and skip trace.

*Uses various collection systems to update customers’accounts and to send correspondence.

*Ensure recovered/returned collateral is logged intoinventory system.

*Obtains collateral values through available sources.

*Identifies and handles problem title situations.

*Processes sales proceeds and prepares sales packages.

*Produces all inventory reports.

*Communicates with various auctions, repossession companies,motor vehicle offices throughout the United States and other departments withinConsumer Credit Division.

*Provides back up for transportation of recovered/returnedcollateral.

*Knows, understands, and adheres to Fair Debt CollectionsPractice Act, Collection Laws, and Fair Credit Reporting Act.

*Communicates with customers regarding reinstatements,redemptions, and any disputes.

*Other job duties may include the following: Understands andadheres to Fannie Mae (FNMA), FHA (HUD), Veteran’s Administration (VA), and allprivate mortgage insurer’s (PMI) rules and guidelines.

Skills:

*Ability to assess customer’s financial situation forpossible referral for loss mitigation.

*Verbal and written communication skills, attention todetail, and critical thinking.

*Ability to work independently and manage one’s time.

*Knowledge of federal, state, and company policies,procedures and regulations as related to accounting.

*Previous experience with computer applications, such asMicrosoft Word, Excel and PowerPoint, and any other related software.

Education/Experience:

*High school diploma or GED required. Associate's degree inaccounting or related financial discipline preferred.

*2-4 years financial and/or accounting experience required