Job description The Business Development Manager (BDM) is responsible for delivering new sales revenue from Consulting, Customer Care/Call Center and Technology BPO Services offered to clients and prospects in North America. The main focus of this position is to bring in new business and new clients. Target prospects include Fortune 5000 firms, with emphasis on developing certain market segments such as the retail energy market and others as determined by market research. Responsibilities: Achieves and exceeds revenue quota targets by winning new contracts and orders through prospecting and developing new customer relationships. Expands upon the goodwill and name recognition of the company brand in the marketplace. Identifies and qualifies legitimate sales opportunities, providing a consultative and value-added approach to develop relationships. Negotiates contractual terms and conditions, and works with the solutions/operations/implementation teams to ensure smooth handoffs. Maintains an ongoing relationship with prospective clients continuously assessing and communicating how Enserve can meet their needs. Develops and executes sales presentations to potential clients. Develops and implements sales plans and activities. Learns about company technologies, keeping up to date with the new Service Portfolio and market trends. Completes and submits sales pipeline prospecting and sales tracking reports in a timely fashion. Travels to client sites as required. Adheres to all ethical and professional standards. Other duties as assigned. Remote office acceptable as long as the candidate is located near a major metropolitan area. Core Competencies: 4+ years plus of direct B2B sales experience in Consulting, Call Center, Technical Support and/or Help Desk Services, with recent exposure within a recognized call center and/or Business Process Outsourcing Services Company or similar experience from another source (e.g., Telecommunications, Health care Services, Financial Services, Energy, Transportation or Travel Services, CPG, and Insurance.) The right candidate must possess certain other skills and attributes to be successful in this role: Well Rounded: A well-rounded candidate is one who has experiences and interests beyond the scope of their position. A well-rounded candidate is one that has taken the time to get to know individuals in different occupations, their challenges and their responsibilities. A well-rounded candidate is one who spends time reading about other industries, competitors, and best management practices. Big Picture Thinker: A big picture thinker is a person who thinks about both near and long-term consequences of their actions and the actions of the people they manage. They constantly look at ways to grow the business and asks, â??If this were my business, how would I do things differently?â? Business Acumen: Oneâ??s overall understanding of how businesses run. This includes how companies make a profit, retain their customers, compete with other companies, manage their resources, account for their revenues and expenses, control costs, retain good employees, create new markets, and so on. Interpersonal Skills: The BDM is charged with bringing in new sales revenue. To achieve this goal, the individual must develop relationships with prospects in the business community. The BDM must be able to represent himself/herself and the company in an informed, articulate manner. Writing and Presentation Skills: The right candidate must excel at communicating information both orally and in writing. It is imperative that the BDM represent the company with a high standard of professionalism in all aspects of communication. Technical Skills: The right candidate will be proficient with the tools needed to do the job well â?? typically Word, Excel, and PowerPoint as well as communication tools such as Skype and Zoom. The right candidate is also technical enough to lead software demos when needed.