IT Support/NOC Manager
Dallas, TX
Job Description:
Position: IT Support Manager :
The Network Operations Manager oversees the day-to- day operations of Network infrastructure LAN/WAN networking, Voice, Network Security and NOC (including customer facing).
Responsibilities
· Manage, mentor, guide and provide tactical and strategic direction for the Infrastructure Operations team; including systems and network groups
· Hands on technical and tactical management of networking LAN/WAN, Voice and Security system technologies
· Understand, develop and implement procedures around Network data center operations
· Lead to implement, manage, and report upon Network security policy and safeguards over the companys information and assets
· Manage vendor relationships, SLAs and Maintain appropriate · Report on Network infrastructure KPIs
· Project implementation · Other duties as assigned Knowledge, Skills & Ability
· Strong organizational and planning skills
· A solid understanding systems and network architecture in a dispersed environment
· Highly motivated and quick learner
· Works well under pressure, able to remain focused and professional during high stress situation
· NOC Operations - Solarwinds NPM; NCM; Bandwidth Analyzer, NVQM, PacketSled
· A degree in computer science or a related field (or commensurate experience)
· Networking (Cisco, Palo Alto or other wireless, etc..)
· Datacenter design to networking best practices
Key Skills:
- Network infrastructure LAN/WAN networking, Voice, Network Security and NOC