Job Title : ServiceNow Solution Architect

Location: Atlanta, GA

Duration: Long Term  

For C2C Bill-Rate: Open and Competitive 

For Full-Time: Salary: Open and Competitive

Always Preferred CITIZENS / GC’s / EAD’s

SUMMARY OF POSITION:

The Solution Architect is a key member of the ServiceNow implementation project team and is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect works as a team member along with the Project Manager, Technical Architect and supporting team members to deliver the complete solution for the customer.

RESPONSIBILITIES:

• Participate in process flow analysis and process redesign along with the Project Manager

• Share best practices and be consultative throughout the technical design of the project

• Produce a detailed functional design document to match customer requirements

• Produce a technical specification for custom development and systems integration requirements

• Maintain current ServiceNow knowledge through self-study and utilization of available

training

PREFERRED SKILLS/EXPERIENCE:

• Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. 

•Candidate must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities in a fast moving environment.

•Proven Solutions consulting experience

Additional preferred qualifications are:

• Advanced experience with ServiceNow or ITSM tool configuration and custom

development

• Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)

• Strong presentation and communication skills

• Ability to understand business requirements and convert them into solution designs

• Knowledge of web-based systems architecture, service-based architecture, enterprise

application architecture as well as experience managing expectations and priorities.

• Must demonstrate good judgment and pragmatic approach to delivering a solution that

optimizes architecture activities across company needs, business constraints and

technological realities

• Should have participated in, and be familiar with project methodologies

• 5-7 years of relevant experience in professional services or customer support

operations

• 3-6 years of ITSM systems integration and/or implementation experience