Description:

This group is looking for a highly motivated, applicationsupport engineer to join its dynamic, globally distributed team of ITprofessionals responsible for the development, support and maintenance ofFidelity Net Benefit participant record keeping services platform at itsDurham, North Carolina site.

The Net Benefit participant record keeping services platformhouses complex business logic and serves millions of Fidelity Net Benefitcustomers with their inquiry & transactional requests via various contactchannels including web, automated voice and customer service representativeassisted.

The team is responsible for a number of business criticalapplications based on disparate technologies (primarily Microsoft based) includingC#/.NET, C++, ATL/COM, XML/HTTP, SOAP web services, ASP.NET, VB6, SQL Server.

Primary Responsibilities:

Provide Level 3 applicationsupport

Troubleshoot issues andconduct root cause analysis

Resolve escalated issueswith a sense of urgency

Collaborate with managers,systems analysts, developers, QA associates and members from other teams(including those offshore) as necessary to bring issues to closure

Support the developmentstaff within the team that is focused on discretionary projects with their dayto day issues related to builds/deploys & source code branch cut requests

Identify and implementpotential improvements/tools to enhance supportability

Take ownership of technicalissues from initial triage to final resolution

Establish good workingrelationships with our stakeholders

Document troubleshootingand problem resolution steps and keeping Knowledgebase up to date

Additional Skills :

Proficient programmingexperience in Windows using multiple languages – C, C++, Visual Basic, C#, ASP,XML, etc.

Working experience inseveral Microsoft products and frameworks - .Net, TFS, Visual Studio, IIS

Working knowledge in RESTand SOAP services development/support

Experience in webservicetesting tools like Parasoft SOAtest, Postman, Swagger, etc.

Strong code debugging andtroubleshooting skills

Ability to analyze complexcodebase and determine issues root cause

Take end-to-end ownershipof issues and work with sense of urgency

Ability to prioritize anddo multi-task

Work with multiple crossfunctional teams

Ability to work on flexibleschedules, may require work in after hours and weekends

Basic knowledge of SQLserver and ability to develop medium to complex SQL queries

Fundamental knowledge ofCloud and CICD process will be pl