Duration: 6-12 month contract

Location: Atlanta GA

Job Description and Roles & Responsibilities:

• The organization operates on the RSA Archer Enterprise Governance, Risk, and Compliance (eGRC) Platform.
• Archer provides an efficient and collaborative platform with multiple complex solutions deployed in the environment.
• This task encompasses the work to support the design, development and operation and support of RSA ARCHER eGRC.
• The System Administrator will be a primary leader in the rollout of Archer GRC system; currently only the Security Incident Response module is planned, but others are on the roadmap.
• As adoption of the Archer GRC system grows, additional Archer modules across the GRC spectrum will be implemented.
• The System Administrator will have support from other Archer knowledgeable team members, but these other team members are not dedicated full time to Archer; this position will be.
• As such, this position will serve as a mentor and expert resource to other team members as they increase their expertise on Archer.
• The System Administrator must have strong communications skills and be able to work efficiently in a team setting.
• Moreover, the System Administrator should be results oriented and able to work adequately under pressure. In addition, he or she should also possess problem-solving abilities and be able to work independently.
• Creating and supporting development, test, and production environments.
• Testing and implementing patches and upgrades
• Testing and migrating configuration changes
• Monitoring system performance
• Troubleshooting and researching hardware and software issues
• Managing user provisioning and deprovisioning
• Defining strategy and planning maintenance for infrastructure
• Developing, monitoring, and responding to operational metrics
• Managing and resolving operational issues
• Formalizing, standardizing, and adhering to operational processes
• Administering Archer databasesâ?¢ Configuring IIS services
• Administering security certificates on the site
• Monitoring and reporting end-to-end service level performance
• Collaborating with various teams to ensure the functionality and accuracy of any data imports and APIs
• Continuously monitoring, reporting, and forecasting IT resources availability, performance, and capacity
• Conducting contingency planning for potential system unavailability
• Conducting business impact analysis and risk assessment relevant to hardware/software system issues
• Promoting communication and coordination across the various teams within the enterprise
• Perform in-depth troubleshooting and escalation of issues to Tier III and Dashboard Services Provider
• Create and monitor dashboard operational status and utilization through the COP