Role:Data Steward Analyst Loc: Chicago, IL

Key Responsibilities And Duties

The Customer Information Management (CIM) Data Steward is responsible for data quality, stewardship, and analysis of the data within our CRM systems, encompassing multiple elements including financial and demographic data. Additionally, the role helps to manage our external data vendor relationships to continually improve the quality, depth, and breadth of customer data in our CRM ecosystem.

• Execute data stewardship for entities across CRM systems
  
• Collaborate with distribution across client data to revise criteria for adding, updating, and deleting entities within CRM
  
• Responsible for all administrative functions within CRM systems related to data accuracy and quality, including the creation and organization of users, and the maintenance of validation lists which drive workflow, reporting, and analytics
  
• Analyze third party data and provide recommendations for integration and enrichment of existing data
  
• Manage service tickets and change requests within CRM systems in accordance with governance rules
  
• Co-manage the CRM enhancement release process for the CIM Team, including identification of future enhancements and writing business requirements. Collaborate with IT and other internal departments as needed.
  
• Conduct a quality review of entities within CRM systems on a periodic basis and recommend improvements to governance and stewardship guidelines
  
• Add and update customer entities and attributes (mass upload and manually) within our CRM systems to enrich existing data
  
• Supervise internal and offshore resources maintaining and updating customer data
  
• Develop and manage relationships with legal, operations, and third party providers to maintain data completeness and quality

DOCUMENTATION AND REPORTING

• Profile and report on data completeness and quality
  
• Provide ad hoc reporting assistance

Qualifications

• Bachelorâ??s degree from an accredited four-year university
  
• 2-3 years previous work experience
  
• Industry experience preferred
  
• Previous data stewardship/governance experience preferred
  
• Knowledge, Skills And Abilities
  
• CRM (Salesforce, MS Dynamics)
  
• Intermediate SQL or similar query language
  
• Tableau or similar BI tool